Last updated October, 2023
 

This Privacy Policy of Snakklub, LLC ("Snakklub", “we”, "us", or "our") applies to information that Snakklub obtains from its website located at www.snakklub.com (the "Site") and use of the information, materials, content, tools, and services we offer (collectively with the Site, the "Services") as well as the information you may provide to us via other means of communication. 

 

We value and respect your privacy and are committed to protecting your personal information and privacy. This Privacy Policy describes how we collect, use, disclose, and secure the information you provide during your visit to the Site and use of Services. It also describes choices you may make regarding use, access, and correction of your personal information.

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Please note that this Privacy Policy is incorporated into our Terms of Use (“Terms”).

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You agree that by using the Services you acknowledge that you have read and consent to the collection, use, and sharing of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you are not permitted to access and/or use the Services. This Privacy Policy does not apply to websites not operated by Snakklub, including any to which the Services provides a link or which link to the Services. 

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1. INFORMATION WE COLLECT

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We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and services, when you participate in activities on the Services, or otherwise when you contact us. We may also obtain information about you from other sources (e.g., public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties)

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The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

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• Contact Information. You may provide us your name, address, email address, or phone number.  

• Account and Profile Information. You may provide your name, age, date of birth, gender, address, email address, phone number, contact preferences, and username/password, if you register and create an account.

• Loyalty Program Information. You may provide your name, account information, contact information, purchase history, and promotional coupon history, if you enroll and participate in a loyalty program.

• Identifiers. We may collect identifiers such as online identifiers, Internet Protocol address, marketing identifiers, device identifiers, or other similar unique identifiers.

• Payment Information. We may collect data necessary to process your payment if you make purchases. You may provide certain payment information, such as credit card or payment method information, payment method number, the security code associated with your payment method, as well as billing address information.

• Social Media Login Data. We may provide you with the option to register with us using your existing third party or social media account log-in credentials, for example, Google, Facebook, Instagram, or other social medial account. If you choose to register in this way, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such social media platform.

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We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

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Like many businesses, we also collect information through cookies and similar technologies. 

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The information we collect includes:

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• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).

• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration information.

• Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

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2. USE OF INFORMATION

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We may use information collected through the Services, including your personal information for a variety of reasons, depending on how you interact with our Services, including but not limited to:

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• deliver and facilitate delivery of services to you. We may process your information to provide you with the requested service;

• respond to your inquiries or offer support to solve any potential issues you might have with the requested service;

• facilitate account creation and authentication and otherwise manage accounts so you can create and log in to your account, as well as keep your account in working order;

• send you details about our products and services, changes to our terms and policies, and other similar information;

• fulfill and manage your orders, payments, returns, and exchanges made through the Services;

• request feedback when necessary and to contact you about your use of our Services;

• send you marketing and promotional communications, if this is in accordance with your marketing preferences;

• deliver personalized content and advertising tailored to your interests, location, and more;

• identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience;

• identify how you use our Services to better understand how they are being used so we can improve them;

• determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you;

• protect and keep our Services safe and secure, including fraud monitoring and prevention;

• comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights;

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We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.

 

3. DISCLOSURE OF INFORMATION

 

We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are as follows: 

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• Ad Networks

• Affiliate Marketing Programs

• Cloud Computing Services

• Communication & Collaboration Tools

• Data Analytics Services

• Data Storage Service Providers

• Finance & Accounting Tools

• Government Entities

• Order Fulfillment Service Providers

• Payment Processors

• Retargeting Platforms

• Product Engineering & Design Tools 

• Performance Monitoring Tools

• Sales & Marketing Tools

• Social Networks

• Testing Tools

• User Account Registration & Authentication Services

• Website Hosting Service Providers

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We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

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• We may use Google Analytics to help us understand how our customers use the Services. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

• We may share information about your use of the Services, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

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For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

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You may be able to opt out of social media tracking technologies through your social media account. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

 

Please note that we do not control how other websites manage their opt-out processes.

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4. LINKS TO EXTERNAL SITES 

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Our Services may contain links to or features of, external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. This Privacy Policy does not apply to those external sites, which may have their own privacy policies or notices that you should review to understand how they may use or disclose your personal information. 

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We have no control over, and assume no responsibility for the content, privacy policies, or practices of any external sites, products, or services.

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5. CHILDREN'S PRIVACY

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This Site is not intended for individuals under the age of 13. We do not intentionally collect personal information from children. If you are the parent or guardian and believe your child has provided us with personal information, please contact us by using the contact details provided in the section "HOW TO CONTACT US" below to request deletion.

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6. SECURITY

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We have implemented appropriate and reasonable technical and organization security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

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We take precautions to protect your information. When you submit sensitive information via the Site, your information is protected both online and offline. Where we collect sensitive information (e.g., credit card information), that information is encrypted and transmitted in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.

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In addition, the computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure, or modification of the user's personal information under our control.

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7. YOUR RIGHTS AND CHOICES

 

A. Withdrawing your consent: If we are relying on your consent to process your personal information, which may be expressed and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW TO CONTACT US" below.

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However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

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B. Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" to the SMS messages that we send, or by contacting us using the details provided in the section "HOW TO CONTACT US" below. You will then be removed from the marketing lists. However, we may still communicate with you - for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

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C. Deletion: Subject to applicable laws, you may request that we delete or remove from public view your personal information. Once we receive and confirm your verifiable request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may retain some or all of your personal information that you request to be deleted, without limitation, if retaining information is necessary for us or our service provider(s) to complete transactions and services you have requested or to comply with applicable laws and regulations.

 

D. Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browse to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

 

E. Do Not Track: Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

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F. California Consumer Privacy Act (CCPA): If you are a resident of California, you have the right to access the personal information we hold about you (also known as the "Right to Know"), to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us by using the contact details provided in the section "HOW TO CONTACT US" below.

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8. PRIVACY POLICY CHANGES

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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9. HOW TO CONTACT US

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After reviewing this policy, if you have questions or comments, want more information about our privacy practices, please contact us by either:

 

Clicking here;

E-mailing us at: contact@snakklub.com; or

Sending us U.S. mail to: Snakklub, LLC, 204 Piedmont Irvine, CA 92620