Frequently Asked Questions

Snakklub delivers wholesome, nutritious, and delicious freeze-dried fruit snacks called Fruit Bites — made with 100% natural fruits without adding any additives, preservatives, fillers, chemicals, sugar, oil, or nasty stuff whatsoever. Our mission is to provide a delightful snacking experience to those looking for a clean, simple, and healthy snack option that can be enjoyed anytime and anywhere. Our Fruit Bites are versatile and can be enjoyed as a snack or added to a variety of dishes, such as cereal, oatmeal, yogurt, parfait, trail mix, salad, baked goods, and many more. We welcome you to try our light, crunchy, and tasty Fruit Bites for yourself. Guilt-free guarantee.

We source our premium fruits from Thailand — the country known for its famous cuisine and richness of fruits — and only use the varieties of fruits that yield the best taste and highest quality to make our Fruit Bites. Some of the varieties we use include Kluai Hom Thong banana, Nam Dok Mai mango, Pa Ta Via pineapple, Ma Prao Ka Thi coconut, etc. We are so proud to be able to source one of the best varieties of fruits for our products and bring them to you. Learn more about our fruits here.

Freeze-drying is one of the popular food preservation techniques used by NASA as it helps retain nutritional value, flavor, and appearance of the content. Freeze-drying technique produces clean, whole, and nutritious freeze-dried fruits with prolonged shelf life and lightweight, making our Fruit Bites convenient, portable, and versatile.

Our Fruit Bites contain only one ingredient — fruit itself, PERIOD. You can rest assured and be confident that you're eating 100% natural fruit.

Our Fruit Bites are vegetarian and gluten-free.

We strive to bring highest quality products made with 100% natural ingredients with no additives, preservatives, fillers, chemicals, sugar, oil, or whatsoever, so you can enjoy them with a smile on your face and without feeling guilty.

We want you to enjoy every bite of Fruit Bites at its peak of freshness and taste every time you open a pouch. That's why we only offer single-serve pouches. However, we're actively searching for packaging solutions that can highly retain freshness and taste of our Fruit Bites, so we can confidently bring larger sizes to our customers in the future.

Fruit Bites are shelf-stable, portable, and versatile — perfect as a snack or pairing with other ingredients to create new recipes such as cereal, oatmeal, granola, yogurt parfaits, smoothies, baked goods, salad, ice-cream, cheese / charcuterie board, and more. Our grab-and-go size makes Fruit Bites perfect for beach, pool, kids lunch box, picnic, hiking, or just any occasion.

An order typically takes about 1-2 business days to ship. Shipping time may vary depending on your shipping address. Under normal circumstances, you should receive your order within 7 business days from the day it's shipped. You can check the status via the courier website for an estimated delivery date. Please note that it may take some time for your tracking information to update on the courier’s website. ​ You can also check your order status from My Orders as well.

We process your order as soon as you submit it, so we cannot guarantee requests for changes or cancellations. If you placed an order within 1 hour, we may have a small window in which we may be able to cancel or change your order. Please reach out to us and we'll do our best to assist you.

We recommend checking the tracking number as your order may still be in transit or checking with your local post office as they may have left it in your mailbox or somewhere not as visible. If you don't receive your order within 7 business days, please contact us and we'll do our best to assist you locate it.

We are sorry to hear that you received the wrong items. Please contact us so we can help you make it right. When contacting us, please provide the following information, so we can send it to our fulfillment team to prevent the issue from happening again. - Your order number - Your shipping address - A photo(s) of the incorrect item(s)

Our products undergo rigorous quality assurance to ensure they meet highest standards. However, if for any reason, you received a defective product, please contact us. When contacting us, please provide the following information, so we can send it to our quality assurance team to review and assess the defect to prevent the issue from happening again. - Your order number - Your shipping address - A photo(s) of the defect

We are committed to your purchase satisfaction. We want you to enjoy your purchase and the experience we've provided. Our products have a relatively short life span, hence we are unable to accept product returns. However, for any reason you are unsatisfied with your purchase, please reach out to us within 7 days of your receipt of the product and we'll do our best to assist you. On a case by case basis, a full refund, store credit or replacement may be offered. Please note shipping charges are non-refundable.

See the table below for the highlights of SnakBasic and SnakPlus subscription levels.

Certainly. Whether you're running low on your stock or still have some in your pantry, we've got you covered. Just let us know and we will take care of the rest for you.

Absolutely, you can switch whenever you want. Simply go to the SnakPlus page, choose your plan and follow on-screen instructions to the checkout page to mix and match your flavors, provide your details, check out and you're all set! If you need assistance, feel free to reach out to us, we will help you get it set up.

Absolutely, gift subscriptions are a perfect way to share love and happiness with your friends and family. 1. Go to Gift Subscription page 2. Select a gift size and a subscription length 3. Specify a flavor(s) or leave blank — we will send all flavors in an equal amount. Don't worry, they can change to their flavor(s) of choice at any anytime 4. Make sure to enter the recipient's contact and shipping details 5. We will deliver your personalized gift to the recipient's address Need assistance with special orders or have further questions? Feel free to reach out to us.

Of course, if you feel like trying a different flavor or change the quantity of your order, be sure to let us know before you receive an email notification of your upcoming delivery from us, typically about 3 days before your order is shipped.

Your first bill will be processed when you complete checkout. Your subsequent payment will be billed when your subscription is renewed. For SnakPlus subscribers: Depending on your subscription payment plan, your subscription will renew on the same date 3, 6, or 12 months from the original purchase date and the payment will be processed on the renewal date. For SnakBasic subscribers: Depending on your subscription payment plan, your subscription will renew every 14, 30, 45, or 60 days from the original purchase date and the payment will be processed on the renewal date.

Yes, you can make changes to your credit card or other payment details by following these steps: 1) Log in to your account and select the My Subscriptions tab 2) Select the relevant subscription and click the Update Payment Method link

You can change your subscription shipping address at any time by reaching out to us here. Your subsequent subscription orders will be shipped to the new address provided. Please note that an order in progress will be shipped to the original address. If you still need help with in-progress orders, please contact us and we will try our best to work it out for you.

Absolutely, you can change your subscription plan prior to your renewal date. Reach out to us and we'll help you get it changed.

We’re sorry to hear that you wanted to cancel your subscription. Please contact us so we can assist you with cancelling your subscription. If you are a SnakPlus subscriber, we will send the remaining prepaid orders and cancel your subscription promptly thereafter. If you are a SnakBasic subscriber, we will send any in-progress orders to you and cancel your subscription promptly thereafter. ​​ Don't forget, you can always pause your order and resume whenever you want. Just let us know and we’ll handle the rest for you.​

Yes, we offer free shipping on orders over $55 and for all subscription orders.

For subscription orders: Shipping is free for subscription orders. For a-la-carte orders: Shipping is free for orders over $55 before applicable taxes and after promotions and discounts are applied. For orders under $55, shipping charges will be calculated at checkout.

We currently ship within the United States. At this time, we do not ship to APO/FPO/DPO addresses or internationally. We're working to expand our presence and will keep you posted once we are able to ship outside the United States.

You will receive a notification email with tracking information when your order is ready to ship.

Once your order ships, you will receive a confirmation email with your tracking number. You can check the status via the courier website. Please note that it may take some time for your tracking information to update on the courier's website. You can also check your order status at "My Order" as well.

The tracking information may take time to update. If you do not see any updates after 72 hours. Please contact us and we will help sort it out.

We accept Visa, MasterCard, American Express, ChinaUnionPay, Jcb, Diners, CartesBancaires, Discover, Electron, Maestro, Apple Pay, and Paypal.